Refund Policy

 

We know that sometimes things just don't work out the way we planned them...

 

  1. It is the students responsibility to ensure they bring their physical license and license summary for their CBT. If the student arrives on the morning of their course without this information training will not be permitted to continue and the entire fee will be forfeited.
  2. A1, A2 and A license candidates will need to bring their license, summary, valid CBT certificate and theory test pass certificate with them on each day of training. This is ever more important on test day and must be the original documents as the DVSA will not accept copies. Fees, including test fees, will be forfeited if a student fails to arrive with the required documentation.
  3. Bookings will only be confirmed when payment is received, in full, at the end of the booking process.
  4. You are able to change the date of your CBT course up until 72 hours prior the start time of your course. Any cancellations within this period will incur a £50 administration charge for a CBT course, £25 for a CBT resit course and £15 for any of our hourly sessions. Course amendments for CBT and hourly lessons are possible through the student login portal.
  5. Students will be entitled to a full refund who endure a death of an immediate family member within the 72 hour cancellation period. Evidence will need to be provided, but will not be necessary immediately. On production of the evidence the funds will be refunded in its entirety. Alternatively, Ride Motorcycle Training Ltd would be happy to offer the student a credit note which they would be able to redeem against another course and this will remain valid for 12 months.
  6. Each student is entitled to a 48 hour cooling off period. A full refund will be issued should the student cancel within the cooling off period and this is more than 72 hours ahead of the course commencement time. Any courses booked within the 
  7. Any student arriving late for their course will not be allowed to train on that day and this will result in losing the entire course fee. We recommend all students arrive at least 15 minutes early for their courses.
  8. Any student who is unable to demonstrate a level of English to at least a conversational standard, will not be permitted to train as a matter of safety. If the instructor deems your level of English as inadequate, you will forfeit the entire course fee.